Booking today · Miami, Los Angeles, Houston, New York and San Diego · three-hour arrival windows Independent commercial equipment repair · Every maker on this site Mon–Fri 7:00 AM - 8:00 PM · Sat 8:00 AM - 6:00 PM
(844) 393-0816 Schedule a Visit
Error code · Follett · Ice machines

Follett Ice Machine TIME DELAY Light With Bin Not Full: Ice Jam

A TIME DELAY light on a Follett Horizon Elite 710 while the bin is not full means ice is jamming, so the machine waits instead of making ice. Check that the bin really has room and look at the transport tube without forcing it. Call us to correct the tube and test the shuttle.

Medium · inspection needed

Medium: ice production waits until the jam is corrected, but the cause is usually mechanical and local.

Schedule a Visit(844) 393-0816
Code
TIME DELAY without full bin
Maker
Follett
Equipment
Ice machines
Applies to
Horizon Elite 710 PC board

What does Follett TIME DELAY without full bin mean?

On a Horizon Elite 710 the shuttle and thermostat tell the board when ice is moving to the bin, and when the bin is full. If the signal says the ice path is blocked while the bin still has room, the board holds the machine with a TIME DELAY light rather than keep making ice into a jam. The maker names an improperly installed transport tube that gives a false shuttle signal, a shuttle stuck up, a damaged thermostat, or a transport tube that has backed out of its coupling. The result is a machine that sits idle with an empty-looking bin, which is what makes this light confusing: the bin is not the cause. A tube that is kinked or pulled from its coupling is the simplest example, because ice can no longer travel freely and the shuttle reads it as a full or jammed path. The panel wording is TIME DELAY without full bin.

Affected models and control systems

Follett Horizon Elite 710 with the PC board indicator lights. The 1010 and 1410 guides list this differently.

Code numbers and their meaning can change between control generations. We match the full model and control before acting on a code.

What you may notice

  • TIME DELAY light on with room in the bin
  • No new ice being made
  • Transport tube kinked or pulled loose from its coupling

Possible causes

Listed in Follett's documentation

  • Transport tube routing or coupling not correct
  • Shuttle stuck or not moving freely
  • Thermostat damaged or out of position
  • Ice jam in the transport tube

Other likely causes — what usually sits behind TIME DELAY without full bin on this control. A technician confirms which one it is before any part is replaced.

  • A tube bumped out of place when the bin was cleaned or the machine was moved
  • Ice that refroze in a low section of tube after a long idle period

Safe checks before calling for service

✓ What an operator can do
  1. Confirm that the bin really has room for more ice.
  2. Look at the transport tube without forcing it, and note any kink or pulled-out coupling.
  3. Do not push the tube back in or pry at the shuttle.
  4. Leave the machine off and call us.
  5. Tell us whether the tube looked displaced and whether the light came on after cleaning or moving the machine.

How a technician diagnoses TIME DELAY without full bin

  1. Confirm the light and verify the bin level.
  2. Inspect the transport tube routing, length and coupling for kinks or separation.
  3. Check the shuttle for free movement and correct position.
  4. Test the thermostat and its mounting for damage and for a correct signal.
  5. Reseat the tube properly and clear any ice jam.
  6. Replace the shuttle or thermostat only if it still reads wrong after the tube is corrected.
! Leave this to a technician
  • Forcing a transport tube can crack the coupling or jam the shuttle further.
  • A stuck shuttle or damaged thermostat needs electrical testing inside the cabinet.
  • Correct routing before parts is the sequence that avoids replacing things that were never bad.

Technical reference

Document
Horizon Elite 710 User Guide p.14
Edition
01266543R01
Models / control
Horizon Elite 710 PC board
Section
Troubleshooting, printed pp. 14-15 (nine numbered symptom rows: LED light states, possible causes, corrective actions). Our 1010/1410 guide 01252592R06 is a different document and is not in this PDF.
Checked
October 2026

We use the maker's document to read the code and do not reproduce it. Always confirm the complete model and control before applying these steps.

→Same maker

Related Follett ice machine error codes

Drain clog / chassis (water leak) sensorFollett Ice Machine Drain Clog / Chassis Sensor Light: Drain or LeakHI AMP (hard error, HI AMP LED lit alone)Follett Ice Machine Error Code HI AMP: Hard Error LockoutHI AMPSFollett Ice Machine HI AMPS Light: Drive Drawing Too Much CurrentHI PRESSUREFollett Ice Machine HI PRESSURE Light: Refrigeration Pressure Too HighLO WATER light on / blinkingFollett Ice Machine LO WATER Light On or Blinking: Not Enough Water
TIME DELAY without full binQuestions about Follett TIME DELAY without full bin
The bin is empty. Why the delay?

The shuttle signal is false when the tube is displaced, so the board waits even though the bin has room.

Can I push the tube back myself?

We advise against forcing it; call us so the tube and shuttle are checked together.

Is TIME DELAY normal?

Only when the bin is full. With room in the bin it indicates a jam.

Book a visit

Need help with Follett TIME DELAY without full bin?

A technician confirms the cause on site and gives you the price in writing before any work starts.

(844) 393-0816
Open the booking form
☎ Call our office ▤ Schedule a Visit