Refund, Return, and Cancellation Policy

Effective Date: November 3, 2026

Cancellations

Appointments canceled or rescheduled with at least 24 hours notice incur no charge. Cancellations with less notice may be subject to a trip/diagnostic fee.

Diagnostic Fees

If you choose not to proceed with a recommended repair after diagnosis, the diagnostic fee applies and is disclosed to you before the visit.

Parts Returns

Parts specially ordered for your repair are non-returnable once installed. Unused, uninstalled special-order parts may be returned subject to the manufacturer’s own return policy.

Refunds

If a repair does not resolve the diagnosed issue, contact us within the 30-day workmanship warranty period for a follow-up visit at no additional labor charge before requesting a refund.

Contact Us

Commercial Appliance Support
Phone: (844) 393-0816
Email: [email protected]