Huebsch QN Washer-Extractor Error Code EiXX: Infrared Communications
EiXX stands for any display that reads Ei followed by two characters, which is an infrared communications error. The message clears by itself after two seconds and the machine keeps running; write down the two characters if it repeats.
Low: a brief infrared message that clears itself while the machine keeps running.
What does Huebsch error code EiXX mean?
The control on a QN-series washer-extractor can exchange data with a handheld tool through an infrared window. When an exchange goes wrong, the display shows Ei and then two characters, written here as EiXX. The two characters are the IR code value, and they tell a technician which part of the exchange failed. The message clears on its own after two seconds, so it often vanishes before anyone reads it. Operators see it flash during programming or data transfer, and the machine keeps running. The usual reasons are on the handheld side: a tool aimed off-angle or held too far from the control, or a window over the infrared receiver that is dirty. Less often the control's receiver misreads an incoming signal. Because the message is brief, noting the two characters on a repeat is the most useful thing you can do, since it saves guesswork on the visit.
Affected models and control systems
This applies to Huebsch QN-series washer-extractors in the CHM1792C family, 20 to 100 lb, with the front-end control in that programming manual.
Code numbers and their meaning can change between control generations. We match the full model and control before acting on a code.
What you may notice
- Ei and two characters flash on the display during a transfer
- The message disappears after about two seconds
- The machine keeps running and washing
Possible causes
Listed in Huebsch's documentation
- Handheld tool aimed off-angle or held too far away
- Dirty window over the control's infrared receiver
- Control receiver misreading the incoming signal
Other likely causes — what usually sits behind error code EiXX on this control. A technician confirms which one it is before any part is replaced.
- Lint or steam film on the window in a busy laundry
- A handheld tool with a weak battery that sends a faint beam
Safe checks before calling for service
- Note the two characters that follow Ei before the display clears.
- Re-aim the tool and run the transfer again.
- Keep the machine idle during the exchange.
- Send us the characters if the error returns on every try.
How a technician diagnoses error code EiXX
- Read the two-character value and match it to the infrared code list in the programming manual.
- Clean the window and check the handheld's battery and aim.
- Repeat the transfer from close range with the machine idle.
- Try a second handheld to separate tool from control.
- Test the receiver and replace the board only after known-good tools still fail.
- The infrared receiver is on the control board behind a panel, near live 208 to 240 V circuits.
- Reading the specific infrared code and deciding which exchange failed takes the maker's code list.
- Failed transfers can leave settings partly written, which a technician checks against the machine's data.
How error code EiXX differs from similar codes
EiXX on the QN control carries the specific value in its two characters. On Quantum washers, each infrared problem has its own fixed code, such as EI01 or EI09.
Technical reference
- Document
- Washer-Extractor Programming CHM1792C_SVG, Part No. F8641001ENR4, Error Codes Table 29 (pp. 100-107)
- Edition
- Part No. F8641001ENR4, January 2020
- Models / control
- CHM1792C family washer-extractor (QN models, 20-100 lb) front-end control
- Section
- Error Codes, Table 29, pp. 100-108 (PDF pages equal printed pages)
- Checked
- October 2026
We use the maker's document to read the code and do not reproduce it. Always confirm the complete model and control before applying these steps.
Related Huebsch washer error codes
What do the two characters mean?
They are the IR code value that says which part of the exchange failed, so write them down.
Does EiXX stop the washer?
No. The machine keeps running, and the message clears after two seconds.
What if it appears on every try?
Send us the characters, and we can check the window and the receiver.
Need help with Huebsch error code EiXX?
A technician confirms the cause on site and gives you the price in writing before any work starts.