Schaerer Coffee Machine Message: Flavour Point 1-4 Empty

What does Schaerer Flavour Point mean?

This is a refill message on the Schaerer Coffee Soul with the Flavour Point syrup system. The manual's table says the syrup in bottles 1 to 4 is empty or too low, and the listed actions are a short routine: start the Flavour 1-4 process in the Service menu, follow the on-screen steps, remove and clean the hose, then reconnect it and activate the syrup pump with Start pump. The machine tracks the syrup level and will not run a flavored drink with no syrup, since the pump would pull air into the line. The reason for the process is that a new bottle leaves air in the hose, and the pump has to push it out before syrup reaches the cup. The table does not say which bottle is empty when several are fitted, so look at the bottles. It also does not give a pumping time or an amount of syrup. What it does stress is cleaning the hose before reconnecting, which keeps old syrup from clogging the line.

Affected models and control systems

Schaerer Coffee Soul with the 10-inch or 12-inch display. The message is listed in the Soul operating instructions, chapter 14.4, and the manual gives no board revision or model limit for it.

Code numbers and their meaning can change between control generations. We match the full model and control before acting on a code.

What you may notice

• The display shows "Flavour Point (syrup system) 1-4 empty"
• Flavored drinks cannot be made
• One of the syrup bottles is empty or nearly empty

Possible causes

Likely causes — what usually sits behind Flavour Point on this control. A technician confirms which one it is before any part is replaced.

• Syrup level in bottle 1, 2, 3 or 4 is empty or too low
• Hose end was not cleaned and syrup crystals block the line, so the pump seems empty
• Air stays in the hose after a bottle change because the Start pump step was skipped
• Bottle sensor reads low because the pickup is not fully inside the bottle

Safe checks before calling for service

How a technician diagnoses Flavour Point

1. Confirm the message and identify the bottle that triggered it.
2. Check the pickup, hose and connector for blockage or air leaks.
3. Run the Flavour process and watch the pump deliver syrup.
4. Check the pump operation and the level detection with a meter.
5. Replace the pump or hose only after the test shows it is the cause.

Technical reference

Document

SOUL Operating Instructions (Schaerer, Original en)

Maker documentation

Schaerer owner support

Edition

Version 04-2026 (Doc. No. Shown as '-')

Models / control

Schaerer Coffee Soul (10-inch and 12-inch display)

Section

14 Troubleshooting - 14.4 Faults with display messages: 14.4.1 Fault tables pp. 223-226, 14.4.2 Error pp. 227-228, instruction messages p. 229 (PDF pages equal printed pages)

Checked

October 2026

We use the maker's document to read the code and do not reproduce it. Always confirm the complete model and control before applying these steps.