Follett Ice Machine Repair
We repair Follett Horizon Elite and original Horizon ice machines in Miami, Los Angeles, Houston, New York and San Diego, plus Symphony and Maestro units. We start with the LO WATER, HI AMPS and HI PRESSURE lights and match the serial number before ordering parts.
Common Follett problems we fix
In plain words, the way kitchen and laundry staff describe them when they call.
Low water light on
High amps light on, no ice
High pressure light after a hot day
Drain clog or leak sensor tripped
Time delay with the bin not full
Ice jamming in the transport tube
Follett Models and Their Warning Lights
Follett makes Chewblet ice, a soft, chewable ice, and we repair the machines that produce it. That includes the Horizon Elite 710, the 1010 and 1410 series, the remote-condensing 1412, 1810 and 2110 machines, and the original Horizon 700, 1000, 1400 and 1650 series. We also work on Symphony and Maestro units, undercounter models among them. Follett documents its machines by serial number range, so we always match the serial number before ordering parts.
Three lights on the Horizon Elite board are worth knowing. LO WATER means too little water is arriving from the supply, the filter or the solenoid. HI AMPS means the auger motor is working too hard, often from scale, a frozen evaporator or a slow drain. HI PRESSURE points to a room over 100 degrees F or a dirty condenser, our most common summer call, especially in Miami and Houston.
How We Work Through It
We check the water filter, supply, drain and leak sensor first, then the condenser and auger. After a shutdown from overload, Follett says to wait five minutes before restarting so the compressor equalizes and the evaporator thaws, and we follow the same rule. A time delay with a bin that is not full usually means ice is jamming in the transport tube.
Older original Horizon machines can still be repaired when parts support it. Your written price comes before the work, and our workmanship carries a 30-day warranty.
Follett codes and alarms
What the display or the blinking light means, what is safe to check, and when to stop and call us.
Follett lines and model numbers we service
Current and older lines. Find the number on the data plate and open its series for the usual repairs.
HCC1010AHCC1010WHCC1410AHCC1410WHMC1010AHMC1010WHMC1410AHMC1410W+16 more→Follett Horizon Elite 1412, 1810 and 2110 Remote Ice MachinesCurrent lineHCF1412RHCF1412KHC_1810RHC_1810NHC_2110RHC_2110NHM_1810RHM_1810N+2 more→Follett Horizon Elite 710 Chewblet Ice MachinesCurrent lineHCD710AHMD710AHCE710AHME710A→Follett Original Horizon 700, 1000, 1400 and 1650 Ice MachinesOlder lineHCC700AHCC700WHCD700AHCD700WHCD700RHCD700NHMD700RHMD700N+28 more→Follett Symphony Plus and Maestro Plus Ice MachinesCurrent and older12CI425AEP425AD414ASE414AS→What does HI AMPS mean on my Follett ice machine?
HI AMPS means the auger motor drew too much current. Poor water quality, a frozen evaporator or a slow drain are the usual reasons. We check those and the auger before the machine goes back into service.
Why is my Follett showing HI PRESSURE in summer?
HI PRESSURE usually follows a room over 100 degrees F or a dirty condenser. Cleaning the condenser and improving airflow often solves it. If it returns, we test the fan and refrigeration side.
Do you need my serial number for a Follett?
Yes, it helps a lot. Follett organizes its machines by serial number range, so the serial tells us the correct board and parts. Have it ready when you call.
Other makers we repair in these categories
Book Follett repair in Miami, Los Angeles, Houston, New York and San Diego
Tell us the maker, the model number from the data plate and what the unit is doing. We confirm a three-hour arrival window and give you a written price before any work starts.