Eversys Coffee Machine Error Code S-016: No Cleaning Balls Used
S-016 means a cleaning ran without cleaning balls, so the machine is locked until the next ball cleaning. Check whether the cleaning ball dispenser is empty or a ball is blocked, and refill it.
High: the coffee machine is blocked until a cleaning with balls runs.
- Code
- S-016
- Maker
- Eversys
- Equipment
- Super-automatic coffee
- Applies to
- Eversys Cameo range (Cameo/Core, Classic, ST, in-box), e'Support article
What does Eversys error code S-016 mean?
A Cameo coffee cleaning uses cleaning balls that pass through the brewing system. If a cleaning ran without balls, the control shows "The coffee machine has been cleaned without cleaning balls." as S-016 and locks the machine until the next cleaning with balls. The maker's table asks whether the cleaning ball dispenser is empty, or whether balls are blocked or broken. If it is empty, refill it, and new balls may need to be ordered. It also asks you to check whether a cleaning ball is blocked. The table states plainly that the coffee machine is blocked until the next cleaning with cleaning balls. The lock stays in place until a ball cleaning is completed, so topping up the dispenser first is the sensible order.
Affected models and control systems
Eversys Cameo range (Cameo/Core, Classic, ST and in-box versions), as covered by the maker's e'Support table of S-number stop messages.
Code numbers and their meaning can change between control generations. We match the full model and control before acting on a code.
What you may notice
- S-016 after a cleaning
- The machine is locked and will not make coffee
- The cleaning ball dispenser looks empty or jammed
Possible causes
Likely causes — what usually sits behind error code S-016 on this control. A technician confirms which one it is before any part is replaced.
- Coffee cleaning ball dispenser empty
- Cleaning balls blocked or broken
- Balls stuck in the dispenser outlet
- A dispenser that does not drop balls when called
Safe checks before calling for service
- Look at the cleaning ball dispenser and refill it if empty.
- Check for a ball stuck in the outlet.
- Run the next ball cleaning.
- Tell the technician if balls were short.
How a technician diagnoses error code S-016
- Check the dispenser, outlet and balls.
- Run the dispenser by hand.
- Complete a ball cleaning to release the lock.
- Replace a worn dispenser part.
- Reaching the brewing system with the machine live is unsafe.
- A jammed dispenser needs removal from the machine.
How error code S-016 differs from similar codes
S-028 is the matching lock for a milk system cleaned without detergent.
Technical reference
- Document
- Operator stop messages for Cameo (S-XXX)
- Models / control
- Eversys Cameo range (Cameo/Core, Classic, ST, in-box), e'Support article
- Section
- Web page table of S-numbers, Infos messages and Explanations / Remedies (no page numbers)
- Checked
- October 2026
We use the maker's document to read the code and do not reproduce it. Always confirm the complete model and control before applying these steps.
Related Eversys super-automatic coffee error codes
Can I make coffee?
No. The table says the machine is blocked until the next cleaning with cleaning balls.
Do I need new balls?
The table says new balls may need to be ordered if the dispenser is empty.
Does it clear by itself?
No. It clears when a ball cleaning has run.
Need help with Eversys error code S-016?
A technician confirms the cause on site and gives you the price in writing before any work starts.