Speed Queen Washer Error Code E:00: Wand Not Aimed at Control
E:00 is a general error on older timer-type topload washers with the EDC control. It shows when the Micro-wand IIIe is not aimed properly at the infra-red communicator. The washer keeps its settings, so aim the wand again and hold it steady.
Low: a programming-tool message; wash cycles are unaffected.
- Code
- E:00
- Maker
- Speed Queen
- Equipment
- Washers
- Applies to
- Timer-type topload with EDC electronic control (Micro-wand IIIe)
What does Speed Queen error code E:00 mean?
Older EDC topload washers can be programmed and read through a handheld tool, the Micro-wand IIIe, which talks to the control by infra-red light. The control has a small window, the communicator, that must see the wand while information passes between them. E:00 is the general code for a failed attempt, and it appears when the wand is not aimed properly at that window (display text: E:00). Only the programming or audit conversation is affected. The wash circuits are not involved, and the washer keeps the settings it had before the attempt. That means nobody has lost a program, and the machine can go on washing. The manual's remedy is to point the wand at the communicator, hold it steady until the exchange finishes, and wipe the window if it looks dirty. This timer-type topload is an older line that is still in service in many laundries, and we repair it. If the code keeps showing even with a careful aim, the wand or the control's window may need attention.
Affected models and control systems
Older Speed Queen timer-type topload washers with the EDC electronic control (Micro-wand IIIe programming). Newer Quantum washers use a different code set.
Code numbers and their meaning can change between control generations. We match the full model and control before acting on a code.
What you may notice
- E:00 on the display during a programming or audit attempt
- The wand exchange does not finish
- Normal washing is unaffected
Possible causes
Listed in Speed Queen's documentation
- Micro-wand held at the wrong angle to the communicator
- Wand moved or held unsteady during the exchange
- Weak battery in the programming wand
- Dirty communicator window on the control
Other likely causes — what usually sits behind error code E:00 on this control. A technician confirms which one it is before any part is replaced.
- A wand that has been dropped in the laundry room and no longer aims true
- Detergent haze on the control window from years of nearby use
Safe checks before calling for service
- Point the Micro-wand IIIe at the infra-red communicator, as the owner's manual says.
- Hold it steady until the exchange is done.
- Wipe the communicator window with a dry cloth.
- If E:00 keeps showing, ask us to schedule service and tell us which wand step you were on.
How a technician diagnoses error code E:00
- Confirm E:00 appears only during a wand attempt.
- Try a second wand or fresh batteries to rule out the tool.
- Inspect and clean the communicator window.
- Compare the exchange at several distances and angles.
- Check the control's infra-red receiver only after the wand and window are cleared.
- Testing the receiver means opening the control area, which carries line voltage.
- Reprogramming a washer's settings with the machine's own data should only be done by someone who records the original values first.
- Telling a bad wand from a bad control needs a known good wand.
How error code E:00 differs from similar codes
E:00 is the general wand error; E:01, E:09 and E:0A are the proximity versions, and E:02, E:0B and E:0C are disconnections.
Technical reference
- Document
- Commercial Automatic Washer (Metered and Nonmetered) Troubleshooting H002C, Part No. 39201R9, Nov 2016 (EDC p.59, MDC p.72, NetMaster p.90)
- Edition
- Part No. 39201R9, November 2016
- Models / control
- Timer-type topload with EDC electronic control (Micro-wand IIIe)
- Section
- 32. EDC Error Code Listing, printed p. 59 (PDF p. 61); 41. MDC Error Code Listing, printed p. 72 (E:dr, E:FL, EC:19); 50. NetMaster Error Code Listing, printed pp. 90-93 (PDF pp. 92-95)
- Checked
- October 2026
We use the maker's document to read the code and do not reproduce it. Always confirm the complete model and control before applying these steps.
Related Speed Queen washer error codes
Does E:00 mean my washer is broken?
Not usually. It reports a failed wand exchange and leaves the wash circuits alone.
Will I lose my programmed settings?
No. The washer keeps the settings it had before the attempt.
Can I keep washing while E:00 shows?
Yes, once the display is cleared the washer runs normally.
Need help with Speed Queen error code E:00?
A technician confirms the cause on site and gives you the price in writing before any work starts.